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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the very first step you should take is to push the Help button, which is present on each and every page. A context menu will open. It offers exhaustive information about all the actions that you can perform on that particular page. Each pop-up window appears on the same page so that you can swiftly return to your work.

Video Tutorials

We have a rich range of tutorial video clips describing how to work with our Control Panel. They're created for those of you who would like to see how things are being done instead of just reading articles. In this way, everyone can swiftly get to know our Control Panel by simply watching our step-by-step educational videos.

F.A.Q.

If you can't discover the answer you are looking for, have a glimpse at our extensive Frequently Asked Questions section, which comprises questions asked by actual users and offers real solutions. We frequently update our Frequently Asked Questions database with new questions & answers in order to encompass all the innovations and new additions to our system.

Ticketing System

If you still can't find the answer you are looking for in the FAQ database either, you can get in touch with our great team of technical support engineers available 24x7x365 and ready to help you with any issue. Each support ticket you send will be answered in less than one hour (the average ticket response time is just twenty minutes), so you won't have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 273465

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com